Return policy

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.

NB: Depending on the products, the purchaser may not have a right of withdrawal, the products and services concerned must be listed and must meet the conditions listed in § 53(4) of the Law of Obligations Act.

The right of withdrawal does not apply if the buyer is a legal person.

In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.

If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.

In order to return goods, you must submit a withdrawal form, which can be found here: withdrawal form link and send it to info@woodmax.ee within 14 days of receipt of the goods at the latest.

The cost of returning the goods is borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to what was ordered (e.g. wrong or defective product).

The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the above period.

Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the withdrawal, return to the buyer all the payments received from the buyer under the contract.

The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.

If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.

The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.